Delivery Information

Free UK Mainland Delivery on ALL products

All the prices we show on the website exclude VAT but include standard delivery to Mainland UK delivery addresses. In general we do not have any minimum order sizes, with the exception of Frozen goods where the minimum order size is 6 cases (in total, can be any combination of frozen goods).

Non Frozen Goods

All deliveries are by courier and although we cannot guarantee it, orders placed by 12 noon, Monday to Friday, are normally delivered the next working day.

Frozen Goods

These deliveries are made by a specialist delivery company to ensure that the cool chain is maintained. Orders placed by 12noon, Monday to Friday, are normally delivered within 2 working days, although for some areas there may only be weekly deliveries. If the timing is critical please ensure you let us know.

Delivery to Islands, Highlands and Remote areas

All islands, highlands and remote area deliveries do not qualify for the Free delivery prices shown on the website. Once your order has been received we will notify you of the additional charges, which once accepted and paid for will allow your order to be processed.

We are unable to deliver Frozen goods to these areas.

Damage and Discrepancies

Goods must be checked on receipt before you sign the delivery note.

Any discrepancies or damages must be reported within 1 working day.

Any goods not checked and signed for may not be able to be claimed for should any issues arise.

We reserve the right to pass onto our Customers any refused delivery charges from our Delivery companies / Couriers.

Returns

No Frozen goods will be accepted for refund or exchange.

For non frozen goods, any opened / used cases will not be accepted for refund. Where goods are returned they must be in the same condition in which they were delivered. Refunds will be issued once they have been returned and confirmation given that they are in a satisfactory re-sellable condition and have not been used.


Note that the above is for general information – please refer to our Selling Terms and Conditions for full details